Vehicle Recovery Lead

Overview

As Solus and Direct Line Auto Services come together as one team, we are growing our capability to support increased volumes and a wider range of services. The Vehicle Recovery and Movement Lead is a key role that provides first-line leadership across our recovery and transportation operations, ensuring our vehicles, drivers, and processes run safely, efficiently, and in line with legislation.

You will shape how we manage vehicle recovery and movement across multiple sites, develop best practice, and drive improvements that help us continue delivering great service to our customers.

Responsibilities

• Lead, coach and support a dispersed team, creating a positive culture and high standards across day‑to‑day operations
• Work with the Mobility and Insurance Manager to design, implement and monitor efficient systems for vehicle recovery and transportation
• Manage risk by delivering robust driver and vehicle audits and ensuring up‑to‑date compliance with all legislative requirements
• Plan and oversee maintenance schedules to minimise downtime of recovery vehicles
• Build effective relationships with operational stakeholders to support pricing, service quality and continuous improvement
• Maintain a central register of contracts, pricing and related documents
• Ensure all policies, procedures and procurement practices are followed
• Support wider business projects and collaboration across functions

Qualifications

• Experience in multi‑site vehicle recovery or transportation operations
• Strong organisational and influencing skills
• Ability to lead teams remotely and on site
• Clear communication skills, both written and verbal
• Confidence in identifying risks and making sound operational decisions
• Analytical and problem‑solving skills
• Flexibility to travel to different locations as needed

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating.  With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.